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Frequently asked questions

HOW DO I PLACE AN ORDER? icon

When you've seen something you like, add it to your cart. You can view your cart anytime by clicking the cart icon in the top right corner of the screen. You can remove items from your cart easily by clicking the recycle bin next to the product.

When you're ready for the next step, click Checkout. You will be directed to a new window where you'll be asked for the delivery and billing address. If you've shopped with us before, your address will be saved in our system, but check carefully to make sure the details are correct! Should your billing and delivery addresses differ, it's possible to give a separate delivery address.

After you've entered your details, you'll begin the payment process. Before you pay, though, please take a second to read the General Terms and Conditions and cancellation policies carefully — confirming your order means that you automatically accept these.

If at any point along the way you have a question, just contact us at info@furgner.com or call +372 6022252 between 11:00 - 19:00 GMT+2 (Tallinn, Estonia), Monday to Friday.

SHIPPING INFORMATION icon

We ship to all countries across Europe. Currently shipping cost is automatically calculated for Estonia, Finland, Sweden, Austria, Czech Republic, Holland, Belgium and Germany (just proceed with the checkout). For other countries just drop us a line at info@furgner.com or call +372 6022252 between 9:00 - 18:00 GMT+2 (Tallinn, Estonia), Monday to Friday and we will come back to you with an offer for shipping cost. Our shipping partner is Dachser (delivery to front door of the building).

Products are delivered in flat packages and need assembly

DELIVERY TIME icon

Please note that due to the unique and often handmade nature of some design objects, delivery can take anywhere between 1 week and 12 weeks — you can check the expected delivery date of your items under the product description on the product page.
If the Client has ordered several Products with different delivery times in one order, generally the Products will be delivered altogether. If the Client wishes to receive the Products separately, the Client has the opportunity to personally pick up the Product in stock or pay for additional delivery. If ordering several Products and the delivery of one Product is delayed due to the fault of the Manufacturer or the Seller, the Seller shall deliver the Product in stock to the Client immediately and the Product delayed upon its arrival (only applicable in Estonia). 

I HAVE A QUESTION ABOUT A PRODUCT icon

If at any point along the way you have a question, just drop us a line at info@furgner.com or call +372 6022252 between 11:00 - 19:00 GMT+2 (Tallinn, Estonia), Monday to Friday.

CAN I PLACE A TELEPHONE ORDER? icon

We currently only accept orders made through our web-store.

WHAT HAPPENS AFTER I'VE PLACED AN ORDER? icon

Once payment is complete, you'll receive an email from Furgner confirming your order. We compile the orders and send them to the designer, you will receive your package directly from the designer.
Please note that due to the unique and often handmade nature of some design objects, delivery can take anywhere between 1 week and 8 weeks — you can check the expected delivery date of your items under the product description on the product page.

HOW CAN I CHECK ON AN ORDER? icon

You will receive tracking information from Furgner once the order is handed over to the courier.

I'D LIKE TO CHANGE MY ORDER DETAILS icon

Contact us at info@furgner.com or call +372 6022252 between 11:00 - 19:00 GMT+2 (Tallinn, Estonia), Monday to Friday.

HOW DO I CANCEL MY ORDER? icon

No matter what you've ordered, we're sure you'll love it — but if you're sure you won't, send us an email at info@furgner.com or +372 6022252 between 11:00 - 19:00 GMT+2 (Tallinn, Estonia), Monday to Friday. Please note that it is only possible to cancel an order before it's been sent. If the order has been dispatched, it is always possible to return the items to us once it has been delivered to your address.

OTHER INQUIERIES icon

Contact us at info@furgner.com or call +372 6022252 between 11:00 - 19:00 GMT+2 (Tallinn, Estonia), Monday to Friday. 



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Do you have questions?

How to order?

Please click the 'read more' to get more detailed guidelines on how to place your order. Read more

Terms & Conditions

All standard web-store laws and restrictions are also applicable at our store. Read more

Delivery

The delivery times depend on the manufacturers. They range from 2 weeks to 6 weeks. Read more

Returns

We have a 14 day return policy so you may buy with confidence. Read more

Warranty

All the products we sell are covered with a 2 year manufacturer warranty. Read more


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